Privacy Policy

Last updated: May 21, 2026

This Privacy Policy explains how Protocol collects, uses, and protects information when you use the Protocol mobile application and related support pages.

Who this policy applies to

This policy applies to Protocol users who access the app, create an account, purchase subscriptions through Apple, or contact us for support.

Information we may collect

• Account information such as email address and authentication data
• Profile and onboarding information you enter into the app
• App usage and technical diagnostics needed to operate the service
• Support messages you send to us

How we use information

• To provide and maintain the app
• To create personalized training and nutrition guidance
• To support account access, password recovery, and security
• To respond to support requests and improve service reliability

How information is shared

We do not sell personal information. We may share information with service providers that help us operate the app, including providers used for authentication, hosting, analytics, subscription operations, email delivery, and customer support workflows.

Account and deletion requests

Protocol includes an in-app account deletion flow. If you delete your account, associated account data may be removed in accordance with our operational and legal obligations.

Retention

We keep personal information only for as long as needed to operate the service, comply with legal obligations, resolve disputes, and enforce agreements. Some technical or transaction records may be kept for compliance, fraud prevention, or accounting purposes.

Third-party services

Protocol may rely on third-party infrastructure providers for authentication, storage, analytics, email delivery, and service operations. These providers process data only as needed to power the app and related services.

Data security

We use reasonable technical and organizational measures to protect user information. However, no system can guarantee absolute security.

Your choices

• You can update or delete your account from within the app when available.
• You can contact us to request help with account access or deletion.
• You can manage App Store subscriptions through your Apple ID settings.

Children

Protocol is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

International users

Depending on where you use Protocol, your information may be processed in countries other than your own. By using the service, you understand that information may be transferred and processed where our service providers operate.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date at the top of this page.

Contact

For privacy-related questions, contact: support@protocolapp.cc